I didn't know where to put this, under personal or tech, because it's really a bit of both, but probably more personal, as dugdale.biz was the first domain name I purchased (thanks Derek) and it's where it all started in terms of me playing on the web. Now it is resigned to a redirect, but I won't be letting it go, even if the .biz extension doesn't rank very well.

Read more: Goodbye to .biz and hello to .se

Before I start bitching and moaning about how shocking the support is with Lacie, I want to give you an example of how support tickets should be handled by a large company. It sort of ties in with how bad the Lacie support is also, which is a bonus.

Read more: Lacie: Good products but Lacie support is one of the worst

I have a client, that won't be named, as it wouldn't be right to say who, that had been struggling for about 18 months with keeping his business running. It's not that they didn't get enough business, in fact they had loads of business and he he was struggling to understand why, at the end of each month things were looking so bleak.

Read more: It's all about the Benjamins: That and getting paid early and paying late

I'm honest to God lost for words at the moment with the way Dell are treating me. I've just purchased a new PC and it all arrived this week but there was no power cable for the new monitor and they're refusing to send it out and they're saying they'll only deliver it to a UK address.

Now, I love Dell. I'm using an XPS laptop now and the new desktop machine is one from their Studio range. I'm a big fan of Dell machines and if anyone asks me for a recommendation, I always point them to Dell - I've actually ordered two recently for people and I'm about to order another one for someone else - or I was anyway.

The reason I like Dell is mostly because I've never really had an issue with any of the machines I've had and I've had a few, but over the years I have become more and more worried about their reliance on off shoring to India and I'm very close to picking someone else because of this.

The story is, my new machine arrived minus a power cable for the monitor and they're refusing to deliver one to me. They're saying they'll deliver one to the UK but that isn't where the machine was delivered to initially, it was delivered here, so to say I'm surprised is an understatement.

When I first noticed there was no power cable I phoned the person I ordered the PC with and all I got was his voicemail, so I emailed him. He never emailed back. So I call the main number back and go through to support. I speak to four or five people, give my order number and service tag number to all the people I speak to and none of them arranges for the cable to come to me. So I email Dell via their contact form on the website and guess what, it gets delivered to India and they tell me they're not going to deliver the power cable.

So, what do I do? I don't think it right that they charge me and I pay for something and they don't deliver it and refuse to, so I'm sending the machine back, if the power cable isn't with me by Wednesday. It's horrible that they say they're not going to send me a cable and they're going to lose a customer over this but the irony is it's actually going to cost them more just to pick this PC up and send me back my money than it would if they just posted my the cable. Of course, to get me the cable by Wednesday now they're going to have to pay a little more but if they just sent it out on the day they found out about this, I would have had it already.

Even if I get my cable, I'm not sure I like to be treated like this and they're going to have to do something special for me to keep me coming back and recommending Dell in the future.

Update

I found someone on LinkedIn, I'm not going to name names, but he was in the UK and not India which was the first bonus and explained my situation to him.

Within a couple of hours I got a mail and within a few days I got my power cable.

Dell are my preferred choice, basically for the flexibility and support, but this shook my belief a little, although it did get dealt with in the right way in the end, you'd just like to think that someone would employ a little common sense along the way.

I was sitting at my desk last night at about 9.30pm when everything started to rumble. Nothing fell off the walls and nothing broke or really rattled but I did think it quite strange. Well, I've just found out that it was an earthquake and with a little further research I've found out that the epicentre was approximately 120km south of us.

Read more: Earthquake hits us in Northern Sweden

I'm not a big fan of mobile phones and resolved not to get another one when I moved to Sweden but I soon had to get one. 'Had to' is probably not the right phrase as I could have just got another landline, but with all the hassle - it was just easier, but now I've gone one further and thrown away the landline.

Read more: Got rid of the landline, now it's purely mobile and Skype

You just gotta love Google. Just a few days after releasing Chrome, the browser that I'm no doubt going to be using more and more often as it develops, they go and release Google Moderator.

Google Moderator is a tool that Google use in-house that they've decided to release and let people use for free. What does it do? Well basically it allows you to set subjects and for users to ask questions. The questions can then be voted on by everyone so the more popular the question the higher it gets on the list.

Read more: Google release Google Moderator

Bygdsiljum has a proud sporting history and they should do after the I learnt that the local sports club has been around for 75 years. To celebrate they had a day of football, face painting and wall climbing. Tonight there is a big dinner for everyone who managed to get a baby sitter. I'll be sitting at home watching the football instead!

Read more: BSK celebrate 75 years