I have a client, that won't be named, as it wouldn't be right to say who, that had been struggling for about 18 months with keeping his business running. It's not that they didn't get enough business, in fact they had loads of business and he he was struggling to understand why, at the end of each month things were looking so bleak.

Read more: It's all about the Benjamins: That and getting paid early and paying late

I'm honest to God lost for words at the moment with the way Dell are treating me. I've just purchased a new PC and it all arrived this week but there was no power cable for the new monitor and they're refusing to send it out and they're saying they'll only deliver it to a UK address.

Now, I love Dell. I'm using an XPS laptop now and the new desktop machine is one from their Studio range. I'm a big fan of Dell machines and if anyone asks me for a recommendation, I always point them to Dell - I've actually ordered two recently for people and I'm about to order another one for someone else - or I was anyway.

The reason I like Dell is mostly because I've never really had an issue with any of the machines I've had and I've had a few, but over the years I have become more and more worried about their reliance on off shoring to India and I'm very close to picking someone else because of this.

The story is, my new machine arrived minus a power cable for the monitor and they're refusing to deliver one to me. They're saying they'll deliver one to the UK but that isn't where the machine was delivered to initially, it was delivered here, so to say I'm surprised is an understatement.

When I first noticed there was no power cable I phoned the person I ordered the PC with and all I got was his voicemail, so I emailed him. He never emailed back. So I call the main number back and go through to support. I speak to four or five people, give my order number and service tag number to all the people I speak to and none of them arranges for the cable to come to me. So I email Dell via their contact form on the website and guess what, it gets delivered to India and they tell me they're not going to deliver the power cable.

So, what do I do? I don't think it right that they charge me and I pay for something and they don't deliver it and refuse to, so I'm sending the machine back, if the power cable isn't with me by Wednesday. It's horrible that they say they're not going to send me a cable and they're going to lose a customer over this but the irony is it's actually going to cost them more just to pick this PC up and send me back my money than it would if they just posted my the cable. Of course, to get me the cable by Wednesday now they're going to have to pay a little more but if they just sent it out on the day they found out about this, I would have had it already.

Even if I get my cable, I'm not sure I like to be treated like this and they're going to have to do something special for me to keep me coming back and recommending Dell in the future.

Update

I found someone on LinkedIn, I'm not going to name names, but he was in the UK and not India which was the first bonus and explained my situation to him.

Within a couple of hours I got a mail and within a few days I got my power cable.

Dell are my preferred choice, basically for the flexibility and support, but this shook my belief a little, although it did get dealt with in the right way in the end, you'd just like to think that someone would employ a little common sense along the way.

I was sitting at my desk last night at about 9.30pm when everything started to rumble. Nothing fell off the walls and nothing broke or really rattled but I did think it quite strange. Well, I've just found out that it was an earthquake and with a little further research I've found out that the epicentre was approximately 120km south of us.

Read more: Earthquake hits us in Northern Sweden

You just gotta love Google. Just a few days after releasing Chrome, the browser that I'm no doubt going to be using more and more often as it develops, they go and release Google Moderator.

Google Moderator is a tool that Google use in-house that they've decided to release and let people use for free. What does it do? Well basically it allows you to set subjects and for users to ask questions. The questions can then be voted on by everyone so the more popular the question the higher it gets on the list.

Read more: Google release Google Moderator

The Joomla! website has had a face lift. The new look is very clean and dare I say it Web 2.0ish.

It's basically using the frontpage as a portal for the huge Joomla website and I suspect it's geared more towards 'new visitors'. It looks very appealing - it would just be nice if they updated it all at the same time, however I expect that is coming and it's really the content that matters.

Read more: Joomla! gets a face lift and you know what, it looks quite okay

If the poor old chaps at the Mambo Foundation hadn't had it bad enough the past couple of years, it's just getting worse for them, with the news that more people are jumping ship.

I say it's getting worse because everyone seems to be leaving. This time it's Al Warren, Chad Auld, Ozgur Cem Sen and Richard Ong. They've left to start up the MiaCMS, by taking the Mambo code.

Read more: Forking off from Mambo: MiaCMS

Last year, Google ignored St George's Day and it wound me up a bit, mostly because the excuse was 'there are so many individual days' and that they couldn't recognise every one.

Read more: Google recognise St George's Day

I run several Joomla sites and have a NAS (Network Attached Storage) device but I would never have thought about running a website on it. Sure, when I was looking I looked for one that would give you the functionality, but never for a Joomla site more just a static home page.

Read more: Run a Joomla website at home on your QNAP NAS